Incoming Resources
- Perfect phrases for dealing with difficult people, hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin
- Leading the unleadable, how to manage mavericks, cynics, divas and other difficult people, by Alan Willett
- If you're in my office, it's already too late, a divorce lawyer's guide to staying together, James J. Sexton
- Get on your bike, Joukje Akveld & Philip Hopman ; translated by Laura Watkinson
- The jackass whisperer, how to deal with the worst people at work, at home and online--even when the jackass is you, Scott & Alison Stratten
- Ignore it!, how selectively looking the other way can decrease behavioral problems and increase parenting satisfaction, Catherine Pearlman, PhD, LCSW
- Say this, not that, a foolproof guide to effective interpersonal communication, Carl Alasko